FAQ’s

Will my children still be able to go to school?

Yes. We advocate for you with the school board in order for your children’s school life to remain as normal as possible. Alternate travel arrangements will be made for your children to continue attending their school if possible. If this is not a realistic option our Children’s Services Worker will assist you to register your child in a nearby school. If your child requires items for their new school staff will work with you to obtain needed materials. Every effort is made by staff to assist you and your child through any transitional experience while you are at the shelter. After leaving our shelter an Outreach counselor is available for support to assist former residents and their families.

Is the shelter accessible?

Yes, we are an accessible shelter with lifts, washroom facilities and two rooms on our ground floor for residents with mobility issues. We cannot provide medical or personal needs assistance, however, we can provide referrals to these community resources for our residents.

Will I be safe at the Shelter?

At Kingston Interval House we work very closely with local police and OPP detachments. Our shelter is staffed with trained women’s counselors 24 hours per day, 365 days per year. We also have 24 hour surveillance cameras, fob-lock entries, video monitoring and an 8 foot fence around our courtyard to ensure the safety of our residents. Our location is not disclosed on the phone or in print media.

What will it cost me to stay at the shelter?

There is no fee to stay at Kingston Interval House. We will provide you with meals, personal items and clothing as necessary at no cost.

What about my pets?

The Kingston Humane Society may be able to foster your pet until you are able to once again provide care for the animal(s). Please contact the Kingston Humane Society for further information: (613) 546-1291

What should I bring to the shelter?

In addition to items like your cell phone, personal phone book, favourite photos or special belongings please bring all important papers and documentation such as:

  • Birth certificates
  • SIN cards
  • Health Cards
  • Driver’s License
  • Bank account information and bank cards
  • Custody and other legal papers – mortgage, lease documents
  • Bring your children
  • Medications
  • Your child’s special or favourite toys

Where are you located?

We do not disclose our location so please call the shelter at (613)546-1833 ext. 21 or 1(800)267-0445 for directions. If you have a donation of household goods please call 613-546-1833 ext. 43.

How do I get there?

Please call 613-546-1833 ext. 21 or 1-800-267-0445 or our crisis line at 613-546-1777 for information on how to reach us. We are centrally located in Kingston so you can come by Kingston Transit or any mode of transportation.

Do I have to live in Kingston to go to Kingston Interval House?

No. We serve all of Frontenac County and receive referrals throughout Ontario and Canada wide.

Do I have to be over 18 to come to the shelter?

No, if you are 16 years or older you can come into our emergency shelter on your own. If you are younger than 16 then the Children’s Aid Society is who you must contact for support and direction at 613-545-3227 or http://www.facsfla.ca/

When are you open?

We are open 24 hours per day, 365 days of the year. We have counselling staff available in the emergency shelter at all times.